Privacy Policy

2. Data We Collect

2.1 Data storage & hosting

Evolution Wood Design is based in California and our website is hosted on third-party servers. Our hosting provider uses industry-standard security measures and complies with applicable data-protection laws to help keep your information safe. The provider acts as a data processor on our behalf and processes your data only according to our instructions.

2.2 Registration data

If you create an account on our website (where available), we store the username you choose, your email address, and any other details you add to your user profile.
You can view and edit most of this information at any time by logging in to your account (your username may not be changeable). Website administrators can also access and update this information when necessary for site administration or support.

2.3 Booking / purchase data

If you request a quote, book a consultation, or purchase services through the website, we may collect information such as your name, contact details, project address, and service details. This information is used to prepare proposals, manage your project, provide customer service, and maintain our business records.

2.4 Support & enquiry data

When you contact us by phone, email, or through any support or enquiry form on the website, we collect the information you choose to provide (for example: name, email, phone number, project details, and your message).
We use this information only to respond to your request, provide support, and improve our services.

2.5 Comments

If the website allows comments and you leave a comment, we collect the data shown in the comment form, as well as your IP address and browser user-agent string. This helps us detect and prevent spam and abuse.

2.6 Contact forms

Information submitted through any contact form on our site is sent to our business email account. We use this information only for customer service and communication about your enquiry or project. It is not sold or used for unrelated marketing, and we do not share it with third parties other than our service providers who help us operate the website and email.

2.7 Analytics & usage data

We may use website analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect information such as the pages you visit, how long you stay, your approximate location, device type, and browser information.
Analytics data is processed in an anonymised or aggregated form wherever possible and is used only to improve the performance, content, and usability of the website. If you wish, you can opt out of Google Analytics by using the official browser add-on provided by Google.

3. How We Use Personal Data

We use the personal information we collect for purposes such as:

• Verifying and identifying users when they access secure areas of the website;

• Responding to enquiries, providing quotes, and delivering our services;

• Providing technical or customer support;

• Sending important notices about projects, appointments, policy changes, or service updates;

• Monitoring activity to prevent fraud, abuse, or security incidents;

• Customising the website and communications to make them more relevant to you;